Bomgar Implementation Services

Accelerate Your Deployment with Bomgar Implementation Services

At Bomgar, we are dedicated to ensuring customers receive the maximum possible benefit from their investments in Bomgar products. We offer a suite of service offerings dedicated to achieving this goal. Whether you are looking to provide world-class customer service with Bomgar Remote Support or you are planning on securing your enterprise with Bomgar’s suite of security products, let one of Bomgar's experienced implementation engineers guide you through the implementation process.

Bomgar Implementation Services can help you:

  • Accelerate time to deployment
  • Optimize security settings
  • Configure workflow specific to your needs
  • Integrate between systems
  • Set up Failover and automatic backups
  • Archive session history
  • Learn how to get the most from Bomgar Support

Remote Support Implementation Services

Bomgar Implementation Services offers a complete range of service offerings to assist you with your Bomgar Remote Support deployment. Whether you are providing support to your internal employees, external customers, or a combination of both, let our experienced engineers guide you through the implementation process.

Remote Support Remote Installation

The Remote Support Remote Installation service is designed help customers quickly and securely deploy a single Bomgar Remote Support appliance. The service includes the installation of the appliance (physical or virtual), configuration of security settings, integration with Active Directory or LDAP, and limited workflow configuration.

Download the Remote Support Remote Installation PDF

Remote Support Installation and Configuration

The Remote Support Installation and Configuration service is designed to securely deploy one or more Bomgar Remote Support appliances when extensive workflow configuration is required. The service includes installation of the appliances (physical or virtual), configuration of security settings, multiple authentication options, Failover/Atlas setup, session archival, automated backup configuration, and extensive workflow configuration based on your organization’s needs.

Download the Remote Support Installation and Configuration PDF

Implementing Bomgar Metrics

Implementing Bomgar Metrics helps you analyze Key Performance Indicators for your Bomgar Remote Support sessions. You will be able to answer questions such as “Which Representatives are the most productive?” and “What was our CSAT for last month?”. This service includes the installation of a new session database containing metrics related to Abandon Rate, Wait Time, CSAT, Resolution Rate, Average Speed of Answer, Average Handling Time, Session Volume and more.

Download the Implementing Bomgar Metrics PDF

Support Portal Branding

The Support Portal Branding service helps you to create a unique look and feel for your Remote Support Public Portals and Bomgar Customer Client software. In addition, our Bomgar engineers can work with you to use the Bomgar API to integrate Bomgar with your existing internal or external portals.

Download the Support Portal Branding PDF

Configuration Health Check

The Configuration Health Check service is designed for existing Bomgar customers to help optimize their current environments. Your current configuration, workflow, and security settings will be reviewed and recommendations will be made to improve your overall Bomgar operations.

Download the Configuration Health Check PDF

Security Products Implementation Services

Bomgar Implementation Services also offers a complete range of service offerings for Bomgar Privileged Access, Bomgar Vault, and Bomgar Verify. Our experienced engineers can help you quickly deploy Bomgar’s suite of security products in order to secure access to endpoints, secure privileged credentials, and incorporate Two Factor Authentication into your environment.

Privileged Access Remote Installation

The Privileged Access Remote Installation service is designed help customers quickly and securely deploy a single Bomgar Privileged Access appliance. The service includes the installation of the appliance (physical or virtual), configuration of security settings, integration with Active Directory or LDAP, and limited workflow configuration.

Download the Privileged Access Remote Installation PDF

Privileged Access Installation and Configuration

The Privileged Access Installation and Configuration service is designed to securely deploy one or more Bomgar Privileged Access appliances when extensive workflow configuration is required. The service includes installation of the appliances (physical or virtual), configuration of security settings, multiple authentication options, Failover setup, session archival, automated backup configuration, Endpoint deployment, and extensive workflow configuration based on your organization’s needs.

Download the Privileged Access Installation and Configuration PDF

Vault Installation and Configuration

The Vault Installation and Configuration service is designed to securely deploy Bomgar Vault in your environment in order to secure the use of privileged credentials. The service includes installation of Bomgar Vault, configuration of security settings, import of privileged credentials, integration with Bomgar Remote Support or Bomgar Privileged Access, and secure credential injection configuration.

Download the Vault Installation and Configuration PDF

Verify Installation and Configuration

The Verify Installation and Configuration service is designed to securely deploy Bomgar Verify in your environment in order to extend Two Factor Authentication to your privileged users, vendors, and employees. The service includes installation of Bomgar Verify, configuration of security settings, integration with Bomgar Remote Support or Bomgar Privileged Access, and deployment to end users.

Download the Verify Installation and Configuration PDF

Configuration Health Check

The Configuration Health Check service is designed for existing Bomgar customers to help optimize their current environments. Your current configuration, workflow, and security settings will be reviewed and recommendations will be made to improve your overall Bomgar operations.

Download the Configuration Health Check PDF