The EU General Data Protection Regulation (GDPR) and Bomgar

The information landscape has changed significantly since the European Union (EU) introduced its Data Protection Directive in 1995 aimed at protecting the privacy of EU citizens. The amount, sources, and types of data that are collected and used by organisations today has exponentially grown, together with the value organisations can gain from this data.

With the growth of the ‘always on’ culture, driven by the ever-expanding capabilities of mobile devices and the increase in the digital transformation of services, a wide range of identifiable and behavioral data is now collected and processed by organisations every time we interact online. 

This proliferation in how and where data is gathered, processed, and stored, plus its ever-increasing value, has led the EU Commission to update its regulations to better protect the privacy of its citizens and to standardize data protection laws across the EU. The EU General Data Protection Regulation (GDPR) enforcement date begins May 25, 2018 and has been designed to better protect how personal data of EU citizens is collected, processed, and stored.

Who is Required to Comply with GDPR?

It applies not only to all organisations based in the EU, but also to any company that processes the data of EU citizens. Within an organisation, the GDPR applies to both the data controller and all data processors. In addition, organisations must also understand the physical location of where the data they collect and store resides especially if they utilize SaaS solutions and hybrid and cloud environments.

Is Your Organization Ready for GDPR?

Not only is Bomgar compliant with GDPR, but our solutions can help your organization to be too.

Bomgar Personal Data Request

Below are instructions on how to request that Bomgar supply you with a copy of any personal data we hold about you or to make corrections of such data.  The information you supply in making this request will only be used for the purposes of identifying the personal data you are requesting and responding to your request.

We will respond promptly to the following: 

 

Please send your request to the following address:

Bomgar Corporation

Attn: Data Protection Officer

578 Highland Colony Parkway, Suite 200

Ridgeland, MS 39157

(601) 519-0123

In order for us to properly process your request, please provide us the following information in your written request.

 

(1) Contact Information

Full Legal Name

Address

Telephone Number

Email Address

 

(2) Verify Contact Information

To ensure we are releasing data to the right person we require you to provide us with proof of your identity and of your address.

If we are not satisfied you are who you claim to be, we reserve the right to refuse to grant your request.

 

(3) Please let us know what action you would like us to take:

While in most cases we will be happy to accommodate your requests, we nevertheless reserve the right, in accordance with applicable law to charge a fee or refuse the request if it is considered to be “manifestly unfounded or excessive.”  However, we will make every effort to provide you with a satisfactory form of access or summary of information if suitable.

For additional information on Bomgar’s privacy policies see www.bomgar.com/privacy.