In a workplace centered on the internet and devices, time spent with tech-support often means down time for end users. Whether troubleshooting, or running updates, work takes a pause while technicians take over, leading to lower productivity for the end user. With Bomgar, technicians have the resources to mitigate downtime by executing tasks that can be run behind the scenes with little disruption to end users.
At Bomgar, we call this passive participation. Passive participation enables your technicians to do as much work as possible without interrupting the end user. With Bomgar, a variety of functions can run in the background while the end user maintains control of their device.