By early 2012, many organizations had become more accepting of the use of personal devices for professional purposes, and BYOD was dominating discussions within the technical service and support community. At the beginning of 2013, the dust appeared to be settling. However, recent research has revealed that the IT industry’s leaders continue to be preoccupied with managing mobile device support, though there appears to have been a shift from reactive, frantic support to proactive, innovative support. The latest survey results, reported in this research brief, explain some of the reasons for this shift in attitude and approach.

This report is only available to HDI members, but you can download a complimentary copy from Bomgar.