Nathan McNeill presentation - Is Remote Support Undermining Your Security - from his session at the global conference called Tomorrow's IT Service Future Today, or #TFT13 (http://www.servicedeskinstitute.com/events/tft13/).
Synopsis: You probably use remote support on your service desk. In fact, you probably use more than one remote support tool ... and they're probably not secure. For years not, remote support has been found to be the leading data breach attack pathway. Attackers use simple methods made possible by legacy remote support technologies accessible to the internet. This presentation covers how your service desk may be putting your company's data at risk and what you can do to secure remote support.