Increasing Customer Satisfaction Despite Increased Service Desk Demands
Front-line stories from Boise State, Green Clinic Health Systems and The CLM Group Yesterday’s service desk is fast disappearing. New technology and the eradication of geographic boundaries is changing customer expectations and service desk demands. Amid these new pressures, support organizations are taking important steps to create positive change to not only keep up with new demands, but also increase customer satisfaction. Peter Jurhs of Boise State, Deedra Pearce from Green Clinic Health Systems and Ryan Pollard from the CLM Group will take turns sharing brief examples of how their service desks increased customer satisfaction and efficiency while also responding to increased demand. They will also participate in a panel Q&A about increasing the scope of support, handling the impact of systems changes, best practices for maintaining positive customer relationships, and more.