Extending “Desktop” Support for Today’s Mobile Assets
With the popularity of remote working, using smartphones and tablets for work, and BYOD programs, traditional “desktop” support has become quite complex. Today’s IT organizations are challenged to provide end-to-end support—from software distribution and patching to asset management and incident support—for a wide variety of devices and platforms located around the world, both on and off their networks. In this session, you will learn best practices and new technologies for:
Managing the full lifecycle of computing devices - including servers, PCs, mobile devices and more - from deployment to retirement.
Improving service quality and time to resolution.
Eliminating travel time and expense, shipping costs and labor to repair remote systems.
Enhancing service desk satisfaction and reduce IT staff costs.