In an ideal world, technology would always work perfectly. In reality, it doesn't.
And, as technology evolves, tech support becomes exponentially more complex.
You're supporting desktops, laptops and servers, smartphones, tablets, kiosks and more. On top of that, employees and customers are bringing in their own personal devices.
And all of these systems and devices are spread all over the world, both on and off your network.
Pretty soon, it feels like all you can say is "no." "No, I can't support your iPad; No, I can only fix your laptop if you're in the office, on our network; No, I can't fix your servers today. I'll have to drive out to you tomorrow."
But with Bomgar, you can start saying "Yes!" The Bomgar remote support solution enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world.
Access and fix an iPhone in Sydney, while working on a laptop in London, and configuring a server in Sheboygan. See the screen, control the mouse, and fix the system as if you were standing directly in front of it.
You can do all this from your office, or from your mobile device on the beach. (Don't worry....we won't tell.)
And if you feel understaffed and overwhelmed, Bomgar's got you covered. No, we can't clone you. But we can enable you to work on multiple systems simultaneously; chat with multiple end-users at once; and work with other reps in the same session so you can fix problems faster.
Of course, you may know that remote access tools are the number #1 pathway for hackers.
Don't worry. Bomgar knows that too. Unlike old-school point-to-point remote access tools, and cloud-based solutions, Bomgar routes all activity through a completely secure appliance that sits behind your own firewall.
We call it the Bomgar Box; but you'll call it peace of mind.
With Bomgar, you'll improve first call resolution (FCR), decrease time to resolution and increase productivity.
Bomgar opens up a world of "Yes." -- "Yes, I can solve your problem." "Yes, I can support your device." "Yes, I am awesome, thank you!" It's the perfect support solution in an imperfect world. Just ask our customers.