Most of the chat support software available lets you offer help from your website ... and stops there. If a website visitor needs deeper support, you have to open a separate remote control application.
Bomgar is different. Because Bomgar is a complete remote support solution, you can easily move from chat support to screen sharing and remote control. After the support session, Bomgar can append the chat transcript and details from the remote support session to the customer's ticket.
Bomgar gives both you and your customer a seamless support experience.