In most support sessions, you just need to see the remote screen. But sometimes, you need to see more. That’s when you need Bomgar Insight. When you see exactly what the customer sees in real-time, problems get resolved faster. To walk the customer through troubleshooting steps, simply draw or make other annotations on the screen. When you begin annotating, Insight freezes the frame. If the customer moves the device, they can still see your instructions. Simply clear the annotations and resume camera sharing for each step of the process. While connected, you can use chat, screen sharing, and voice communication to further assist the customer. Insight is the perfect solution for remote troubleshooting of IT networking and hardware, military applications, competitive manufacturing, energy and utilities, and more. Bomgar’s security capabilities let you use mobile device camera sharing in situations where other support tools would be restricted. Your customers have never been closer.