Bomgar integrates with multiple ITSM and Service Desk solutions. Customers can use Bomgar with Autotask, BMC, Dell KACE,Cherwell, Hornbill, HP, TOPdesk, Microsoft Dynamics CRM, Salesforce, ServiceNow, SunView ChangeGear or internal systems.
With most ITSM/Service Desk integrations, a Bomgar remote support session can be launched from a ticket or case. Then, at the close of the support session, Bomgar updates the original ticket or case with details from the support session ... such as the chat transcript.
The integrations vary somewhat among our different integration partners. This infographic outlines the flow a typical integration may have.