Looking for a GoToAssist alternative? This competitive document outlines some key differences between Bomgar and GoToAssist that are relevant to enterprise support organizations.

Is GoToAssist Designed for Enterprise Support Organizations?

Enterprise support organizations have rigorous security and integration requirements. Unfortunately, most competitor comparisons between Bomgar and GoToAssist are written from the perspective of the individual support professional.

In this analysis, we ask, "Which remote support solution meets the requirements of enterprise support organizations?" We compare GoToAssist to Bomgar by evaluating:

  • Platform support - We consider how GoToAssist handles multiple operating systems for both the client and the support rep
  • Security - We look at everything from the SaaS architecture used by GoToAssist to permissions and audit trail
  • Integration - We ask how well GoToAssist integrates with the ITSM and CRM solutions commonly used in the enterprise
  • Management & Collaboration: We examine how well GoToAssist handles the needs of multi-tiered, multi-team support organizations