Is it time for your support center to upgrade from DameWare? This competitive document highlights some key differentiators that make Bomgar a better solution for advanced troubleshooting.
DameWare is the incumbent solution in many support organizations, especially in the government sector. But it is behind the technology curve in comparison to most of the leading remote support products on the market, only recently enabling firewall-compatible connections across the internet. Companies that stick with DameWare simply because it is the incumbent solution risk falling behind.
We compare Bomgar with DameWare by looking at the following: