Founded on principles of excellence, equality and opportunity for all, the University of York opened in 1963 with just 230 students. In less than 50 years, York has become one of the UK’s leading universities for teaching and research and is ranked among the top 100 universities in the world. York now has more than 30 academic departments and research centers and a student body that has expanded to more than 13,000. Times Higher Education named York its “University of the Year” in 2010.

Prior to implementing the Bomgar solution, York used Microsoft's Systems Management Server (SMS) to provide remote IT support for its managed PCs across campus. Microsoft's SMS is a Windows-based product designed to manage, support and maintain a distributed network of computer resources. However, this solution did not give York's IT department the ability to provide remote support for additional users, such as those with non-Windows devices, their own laptop on campus or a desktop at their dorm room or home.

“One thing that set Bomgar apart from another popular solution that the other company wanted to charge extra to support anything other than Mac and Windows. Bomgar’s solution also includes Linux and mobile device support. We have several departments that use Linux technology, so having that capability was an important factor in our decision,” said Sarah Kennedy.