We chose Bomgar over LogMeIn because we couldn't depend on the SaaS vendor
Jason Lisenby, Manager of Technical Support
A major ERP deployment project had Stephen F. Austin State University (or SFAU) seriously researching remote support solutions. They saw the value of using a remote support tool to support and train multiple departments, including financial services.
With one of the largest forestry programs in the United States, SFAU has several remote sites that require support. A remote support solution could end some challenges other IT staff had with supporting users at the distant research locations.
Several of the university departments have their own support staff, so it was apparent that a remote support instrument could benefit these scattered users and support representatives.