New Jersey-based powersolution.com offers a full spectrum of IT services to small and mid-sized businesses in northern New Jersey and parts of upstate New York. The company's services include supplying hardware, software and networking solutions, web application development and e-Business solutions. Its wide range of clients includes doctor's offices, law firms, manufacturing facilities, churches and import-export companies. With more than ten years of success and a strong emphasis on personalized customer service, powersolution.com is committed to proactively working with every client organization to maximize a return on investment and minimize risks when implementing new technology solutions.
When clients needed remote assistance, powersolution.com relied on the Microsoft remote assistance feature on each customer's operating software to help them. Activating this feature in order to give the powersolution.com's technician control over the machine was both a time-consuming and difficult process that involved multiple steps. The company recognized that in order to fulfill its promise of superb customer service an alternative solution was needed.