Murphy Oil Corporation is an international oil and gas company that conducts business through various operating subsidiaries. Murphy USA Marketing Co. (Murphy Oil USA, Inc.) operates nearly 1,200 retail gasoline stations under the Murphy USA® brand across 23 states in the United States. These are highvolume, low-cost retail gasoline stations and convenience stores, primarily in the parking areas of Wal-Mart Supercenters.
Murphy Oil USA’s national support center provides remote technical support for the computers and point of sale (POS) systems at each of its retail locations. Prior to Bomgar, the company used a number of different remote support tools that it found to be inefficient and cumbersome. The IT team wanted to standardize on a single remote support solution that could troubleshoot all of its retail systems. Additionally, once the Payment Card Industry Data Security Standard (PCI DSS) was formalized, a PCI compliant remote support solution became a requirement.