Intility is a Norwegian-headquartered company that provides a cloud-based IT platform, which offers unlimited and scalable access to compute, storage, data, network and integrated app services, as well as 24/7 IT management services. The organization supports more than 15,000 users in approximately 500 companies that range from small and medium-sized businesses to international enterprises.

Established in 2000, Intility has more than 250 employees. Its solutions and services represent a next generation alternative to traditional operating models in which companies establish and manage dedicated IT platforms on their own or with external suppliers. 

Intility's 40 first tier support representatives were using a variety of tools, including TeamViewer and Radmin, to provide remote support to its users when an internal analysis of the effectiveness of the company's remote support capabilities led it to search for a more robust solution.