Cresa is an international commercial real estate advisory firm that exclusively represents tenants. Headquartered in Boston, Massachusetts, Cresa offers a wide range of real estate services, including corporate services, strategic planning, transaction management, facilities management, workforce and location planning and lease administration. The company has more than 55 locations in North America and approximately 200 locations in 40 countries worldwide.

When Gene Glekel joined Cresa as National Director of Infrastructure, he wanted to improve security and the user experience throughout the company when it came to remote support. At that time, the company’s support representatives were using a cloud-based remote support tool. Glekel saw a number of disadvantages with this tool for both the support reps and the end users.