Emporos Systems' point of sale solutions are used to verify patient and prescription data. With this critical information on the line, security and efficiency is the lifeblood of Emporos' support organization.
After deploying a remote support solution that lacked both advanced security and customer service, Emporos sought a new solution to support its 1,000+ customer sites. The new goal was to empower the support team to achieve higher first-call resolution rates and client satisfaction, while handling more volume in the most secure, compliant environment possible.As a technology vendor to pharmacies and other healthcare sites, Emporos Systems needed a remote support system that could provide the highest level of security. Bomgar has been instrumental in helping Emporos maintain compliance with healthcare and retail industry regulations.