Cape Fear Community College in Wilmington, North Carolina is a vibrant educational institution with approximately 11,000 students. Offering associate degrees in fine arts, science, general education and applied science, as well as diploma and certificate programs, the college helps students achieve their educational goals, whether they are getting a head start on a bachelor’s degree, training for a new career, improving current job skills or taking classes for personal enjoyment.

Prior to using Bomgar, the IT technicians at Cape Fear Community College either traveled in person to user locations on campus to provide tech support or used UltraVNC to provide remote support. However, the remote support team experienced repeated problems with latency when using the UltraVNC tool. That led Dallas Baldwin, Desktop Support Specialist for the college, to look for a better solution.