Eat'n Park Hospitality Group, founded in 1949, began in Pittsburgh's South Hills with the business model that customers could drive their car and park at the restaurant while being waited on by waitresses on roller skates. Today it's a franchise with 75 locations, and has become an indoor-dining family restaurant with some locations open 24 hours a day.

Over the years, the Pittsburgh-based company expanded into other food service ventures including offering quality dining services to colleges, universities, corporations, senior living communities and hospitals. Overall, Eat'n Park Hospitality Group operates in 150 locations with approximately 10,000 employees.

With a desire to improve IT support for users, and in response to growing concern and regulation about data security in the payment card industry (PCI), Mike Castillo, director of network infrastructure and security for Eat'n Park Hospitality Group, began a search for a solution that would provide better remote technical support to its locations while meeting compliance requirements.