With 92,000 employees and $16 billion in annual revenue, CSC is one of the world's largest technology services firms, serving commercial and government clients all over the world. End-users requiring support range from the standard office employee to individuals working from the depths of a mineshaft or an aircraft carrier located on the high seas.

From IT and business process outsourcing to operating a client's entire IT infrastructure, CSC has a global service desk team of over 5,000 technicians that is integral in the management of each client's unique IT strategy and demands. To maximize the efficiency of its support organization, CSC decided in early 2006 to standardize with a single, effective remote support solution.