Cargotec is a leading provider of cargo handling integrated solutions and services. Its products are present in every major cargo hub worldwide and are used in ships, ports, terminals, distribution centers, heavy industry and in on-road load handling. With approximately 11,000 professionals and operations in more than 100 countries, Cargotec’s mission is to grow its business through strong customer focus.
The company’s corporate base is located in Helsinki, Finland with production facilities located in China, Finland, Germany, India, Ireland, Malaysia, Norway, Poland, South Korea, Spain, Sweden, the United Kingdom and the United States. Its customers include leading global and local businesses in a wide range of industries.
Cargotec has approximately 30 IT support desk representatives and 90 local IT personnel located around the globe to serve more than 7,500 users in its many local branches. Prior to obtaining Bomgar, the organisation used a number of different remote support solutions.