CACTUS Software has been a leading provider of credentialing software design and development to the healthcare industry since 1985. More than 1,600 healthcare organizations across the country rely on CACTUS technologies to provide better patient care and better business management.

CACTUS support teams needed to reduce session exposure to CACTUS and their clients in order to provide an increased level of trust and security while still providing industry leading remote support. CACTUS clients maintain strict data and network access policies so the support team required a solution with an on-site appliance to reduce the number of parties involved during remote sessions.