Bucks New University in Buckinghamshire, England, is living out its vision to be a higher educational institution that is a leading professional and creative influence, shaping higher education for the benefit of people and employers.
“One of the immediate benefits for us was the ability to save time by not having to go to the user’s location to provide support. It’s a ten minute walk end-to-end on our High Wycombe Campus, so not having to make that trip several times a day really adds up. Plus, we have a second campus in Uxbridge, and while we have a technician there part-time, our service desk can also see issues immediately and remotely serve that campus when needed. This capability has dramatically increased our first time fix rate to around 70 percent,” Aaron James explained.