Austria’s Julius Blum GmbH is an international company specializing in the production of functional furniture fittings. The company’s slogan, “Perfecting Motion,” was taken into account during a search for a new remote support solution that would allow their IT department to smoothly communicate with and support traveling employees. After a comprehensive testing period within the IT department, Blum successfully implemented Bomgar’s appliance-based remote support solution, enabling secure, companywide and platform-independent support services.
Service and security were the most important criteria when choosing a unified remote support solution to support Blum’s global employees. “Every department and every location require their own specific IT systems,” describes Andreas Hagen, Information Systems Administrator of Julius Blum GmbH. “We need to ensure that external companies and service providers aren’t installing their own remote access tools within our company network.”