As a small team, the IT support function for Birmingham Women’s and Children’s NHS Foundation Trust needs to be able to provide assistance in a quick, efficient, and secure way. Issues with providing support to remote staff that were connecting to the network from home via VPN, particularly on smart devices such as tablets, had been a challenge for many years.
The Birmingham Children’s Hospital had been a Bomgar customer for many years before the merger, so the Trust selected Bomgar’s Remote Support and Privileged Access products across the merged organisation. There was some initial push back to the new Bomgar relationship– the Trust already used other products such as SCCM to provide remote support – and some questioned the need to implement another solution. However, since installing Bomgar’s Remote Support and Privileged Access solutions, the support team has seen massive improvements in the way it provides support to the rest of the Trust and delivered cost savings.
Overall, Bomgar’s Privileged Access and Remote Support solutions have allowed the Trust to keep its network secure and compliant whilst delivering an improved service to its staff and quickly enabling its third parties to access its systems.