Headquartered in West Perth, Western Australia and employing over 700 people, Australian Finance Group (AFG) is an independently owned Australian company specializing in arranging loans for almost any purpose, in most cases at no charge to the customer.
Australian Finance Group (AFG) is the largest third-party wholesaler of mortgages in Australia. AFG processes an average of over 6,000 residential mortgages worth a total of over $2 billion per month. They have seized more than 20% of the Australian broker market.
With customers and employees throughout Australia, AFG support reps could not travel on-site every time support was needed. Responsible for everything from software support for their customers to network and server administration for their primary and satellite offices, AFG’s support reps often had to walk end-users through complex tasks over the phone.