The Live Data You Need To Effectively Manage Your Support Desk
Help desk managers and their teams are under constant pressure to be more operationally efficient. Actionable data is critical to achieving this goal. They need the right information at the right time to help them effectively manage their teams, as well as report on that information to key stakeholders. The Real Time Dashboard for Remote Support is the easiest way to get a live view of your help desk.
See which support reps or teams are overloaded and which ones have extra capacity. Quickly access top level key performance indicators (KPIs) including session count, waiting sessions, longest wait time, and a count of logged in/available reps.