With the Bomgar trial, there are two primary ways to start a remote support session. (With the full version of Bomgar, there are more.)

  1. Share Session Key
  2. Email a Link to a Customer

You can actually access both methods with one click.

Click the “Start” Button

Click the Start button to begin a remote support session

The Start button offers the easiest way to begin a remote supoprt session. Click it. 

The Start Support Session panel

The "Start Support Session" panel will appear with options for initiating a remote support session.

1. Share Session Key

Generate a Session Key

When you want to move from phone support to remote support, use a session key. A Bomgar session key is a single-use, numerical code you can generate when you want to connect with a remote customer.

First, generate the session key.

Have the customer enter the session key at trial.bomgar.com

Direct the customer to open a browser and go to http://trial.bomgar.com/. Have him to enter the session key into the Session Key field and press Submit. The user will then be prompted to start a support session with you.

Incoming support sessions appear in the support queue

Once the user has followed the prompts to run the Bomgar Custom Client, his session should appear in your Personal queue on the Sessions tab. Double-Click the session in your queue to join it.

Email a link to initiate a remote support session

Emailing a link is an easy way to initiate a remote support session if you know your customer’s email address.

Click the Email button. Your default email application will open with an email you can send to your customer.

Generate a session key from the menu bar

Alternatively, you can click on Support > Generate Session Key in the menu bar. This will open a dialogue with both a session key and an invitation URL. Simply copy the URL and paste it in an email to your customer.

Incoming support sessions appear in the support queue

Clicking the link will initiate a download of the Bomgar Custom Client.

Once the user has followed the prompts to run the Bomgar Custom Client, his session should appear in your Personal queue on the Sessions tab. Double-Click the session in your queue to join it.