When you connect to a remote computer, the Representative Console will display the Start Screen Sharing button. Click it to request control.
You can also click the gear icon to prompt the customer to choose which applications to share.
Full screen sharing requests view or control of the customer’s entire desktop and all applications. Limited screen sharing, available when supporting a Windows or Mac computer, allows the customer to choose which applications to share.
Once the customer has granted permission, the enabled applications of the remote desktop will appear in your window.