When you connect to a remote computer, the Representative Console will display the Start Screen Sharing button. Click it to request control.
You can also click the gear icon to prompt the customer to choose which applications to share.
Full screen sharing requests view or control of the customer’s entire desktop and all applications. Limited screen sharing, available when supporting a Windows or Mac computer, allows the customer to choose which applications to share.
Once the customer has granted permission, the enabled applications of the remote desktop will appear in your window.
Screen Sharing Tools
Stop screen sharing.
While viewing your customer’s computer, request or stop control of your customer’s keyboard and mouse; do the same for the customer’s control of your mouse and keyboard when showing your screen, as when you are training a customer.
Disable the remote user's mouse and keyboard input while allowing the user to view the active desktop. The user can regain control at any time by pressing Ctrl-Alt-Del. This feature is available only for Windows; in Vista and above, the customer client must be elevated.
Annotation tools enable you to guide customers through more complex tasks and to train remote employees, reducing the number of call-backs and lowering training costs. A number of tools are available, including shapes and free drawing.
Reboot the remote system in either normal or safe mode with networking, or shut down the remote system. You can also request the end user to enter valid credentials so that after a reboot the representative can log back on with the provided credentials without requiring the customer to be present.
Send a Ctrl-Alt-Del command to the remote computer.
Perform a special action on the remote system. Based on remote operating system and configuration, available tasks will vary. When operating in elevated mode, some actions can be run in System context.
Capture a screenshot of the remote screen or screens at their full resolution. Save the image file to your local system or to your clipboard.
Select an alternate remote monitor to display. The primary monitor will be designated by a P.
View the remote screen at actual or scaled size.
View the remote screen in 2-bit gray scale for the lowest bandwidth consumption, 8-bit color for fast performance, 16-bit for a medium quality of image and performance, or 32-bit for the highest image resolution.
View the remote desktop in full screen mode or return to the interface view. When in full screen mode, special keys are passed through to the remote system. This includes but is not limited to modifier keys, function keys, and the Windows Start key. Note that this does not apply to the Ctrl-Alt-Del command.