Sometimes you need to connect to a remote desktop that's using multiple monitors. Bomgar's multi-monitor support comes in handy in situations like this. When you first connect to a remote desktop, you will see the primary monitor in the Screen Sharing tab. If additional monitors are configured, a Display icon will appear active in the Screen Sharing toolbar, and a Displays tab will appear under the chat window.

Using the Display Icon

To see all the displays attached to the remote desktop, select the Display icon. In this view, the remote monitors are represented by rectangles rather than thumbnail images. The position of each rectangle corresponds to the position configured for each monitor on the remote desktop.

The primary monitor appears in the Screen Sharing window by default. To change your view, click on the rectangle that represents the monitor you wish to see. You can also select View All to show all the displays attached to the remote computer in the Screen Sharing window.

If the remote desktop has no additional monitors attached, the Display icon will be inactive. 

Using the Displays Tab

Select the Displays tab to see thumbnail images of all the displays attached to the remote computer. The position of each thumbnail image corresponds to the position configured for each display on the remote desktop.

The monitor currently displayed in the Screen Sharing tab will be highlighted.

The primary monitor appears in the Screen Sharing window by default. To change your view, click on the thumbnail of the monitor you wish to see. You can also select View All to show all the displays attached to the remote computer in the Screen Sharing window.

If the support session is in Low-Bandwidth mode, the remote monitors are represented by rectangles rather than thumbnail images. The position of each rectangle corresponds to the position configured for each monitor on the remote desktop.

Note: The refresh cycle of the thumbnail image is about three seconds in ideal conditions but can lag depending on connection speed and data transfer.

Reverse Screen Sharing with Multiple Monitors

If you have multiple monitors, you can select which display to share during a Show My Screen session. The primary monitor will be designated by a P.

Online Presentations with Multiple Monitors

You can also select which monitor to share during an online presentation. The primary monitor will be designated by a P.