Connect

Essential tools for IT professionals. We handle the infrastructure.

$49/mo per named license, billed annually

*Does not include cost of the appliance.

Compare Your Remote Support Options

CONNECT CLOUD TERM APPLIANCE OWNED APPLIANCE
DEPLOYMENT Software-as-a-Service Bomgar Cloud Appliance
  • Physical Appliance or Virtual Appliance (vSphere or Hyper-V)
  • Hosted in your data center
  • Physical Appliance or Virtual Appliance (vSphere or Hyper-V)
  • Hosted in your data center
LICENSES
  • Up to 20 licenses
  • Unlimited session channels per user
  • Unlimited accounts
  • Accounts can share licenses
  • Up to 1000 logged in at once
  • Unlimited session channels per user
  • Unlimited accounts
  • Accounts can share licenses
  • Capacity defined by appliance type
  • Unlimited session channels per user
  • Unlimited accounts
  • Accounts can share licenses
  • Capacity defined by appliance type
  • Unlimited session channels per user
UNATTENDED SUPPORT
  • Manage unattended devices, plus:
  • Unlimited remote access on LAN via RDP
  • Manage unattended devices, plus:
  • Unlimited remote access on LAN via RDP
  • Unlimited access on external networks via RDP/Jump Technology
  • Unlimited access on isolated networks via Jump Zone Proxy
  • Manage unattended devices, plus:
  • Unlimited remote access on LAN via RDP
  • Unlimited access on external networks via RDP/Jump Technology
  • Unlimited access on isolated networks via Jump Zone Proxy
  • Manage unattended devices, plus:
  • Unlimited remote access on LAN via RDP
  • Unlimited access on external networks via RDP/Jump Technology
  • Unlimited access on isolated networks via Jump Zone Proxy
PLATFORMS
  • Windows, Mac, & Linux
  • Android and iOS Support
  • InSight Mobile Video Camera
  • Virtual Desktop Infrastructure
  • Windows, Mac, & Linux
  • Android and iOS Support
  • InSight Mobile Video Camera
  • Virtual Desktop Infrastructure
  • SSH/Telnet-enabled network devices
  • Serial-over-LAN & KVM via vPro
  • Windows, Mac, & Linux
  • Android and iOS Support
  • InSight Mobile Video Camera
  • Virtual Desktop Infrastructure
  • SSH/Telnet-enabled network devices
  • Serial-over-LAN & KVM via vPro
  • Windows, Mac, & Linux
  • Android and iOS Support
  • InSight Mobile Video Camera
  • Virtual Desktop Infrastructure
  • SSH/Telnet-enabled network devices
  • Serial-over-LAN & KVM via vPro
TECHNICIAN FEATURES
  • Core technician features:
  • Limited chat support
  • File transfer
  • Reboot
  • Annotations
  • Presentations
  • Core features plus:
  • Customer support
  • Internal IT support
  • Collaboration capabilities
  • Core features plus:
  • Customer support
  • Internal IT support
  • Collaboration capabilities
  • Core features plus:
  • Customer support
  • Internal IT support
  • Collaboration capabilities
ADMINISTRATOR FEATURES
  • Create user accounts
  • Add session recordings
All administrative features All administrative features All administrative features
INTEGRATIONS No integrations
  • Add integrations:
  • ITSM
  • Systems Management
  • CRM
  • Identity Management solutions
  • Custom Integrations
  • Add integrations:
  • ITSM
  • Systems Management
  • CRM
  • Identity Management solutions
  • Custom Integrations
  • Add integrations:
  • ITSM
  • Systems Management
  • CRM
  • Identity Management solutions
  • Custom Integrations
PASSWORD MANAGEMENT No password management Add Bomgar Vault Add Bomgar Vault Add Bomgar Vault
TWO-FACTOR AUTHENTICATION No two-factor authentication Add Bomgar Verify Add Bomgar Verify Add Bomgar Verify