Bomgar has supported Mac OS X since 2007. And, unlike some remote support solutions that stop with basic support, Bomgar offers largely the same functionality for Mac as it does for Windows. Without Bomgar, support organizations must settle for patched-together solutions, limited functionality and awkward connection processes if they need to support a Mac outside the company firewall. With Bomgar, remote Mac support is integrated into all your other support systems and processes.
Remote Desktop from Mac to PCs or Mobile Devices
Your Mac support reps probably want to run Mac themselves.