Support and IT organizations using SysAid can integrate Bomgar to improve service levels, centralize support processes and strengthen compliance. Bomgar enables SysAid technicians and customers to launch a secure remote support session directly from an incident or a self-service portal.
This integration increases the effectiveness of your technicians by placing robust remote support, secure chat and incident based mobile device support at their fingertips. Bomgar’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.
Technician-initiated remote support session launched directly from SysAid incident management
Single-click, end-user initiated chat/remote support session via SysAid self-service portal
Automatic updates of SysAid; incident records with details from each Bomgar remote support session
Bomgar post-session survey results automatically included in updated incident details
Advanced logging and recording capabilities for a complete record of the support transaction