Support organizations using Salesforce.com can integrate Bomgar to improve service levels, centralize support processes and strengthen compliance.
The Bomgar integration with Salesforce.com increases the effectiveness of your technicians with secure, multi-platform remote support capabilities.
Technicians can generate a remote support session key directly from the case detail screen in Salesforce.com, and session details are appended to the case when the remote support session ends.
Download: Bomgar + Salesforce.com Brochure
The Bomgar integration with Salesforce.com allows a support representative to generate a secure remote support session directly from the Salesforce.com case detail screen to quickly begin diagnosing and resolving a problem – increasing first call resolution rates, shortening call times and eliminating site visits.
Bomgar’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.
And the Bomgar appliance keeps sensitive remote support logs and system access in-house, rather than routing them through a third-party, improving security and compliance.
Integrating Bomgar with Salesforce.com gives you a complete remote support solution. Bomgar includes secure chat support capabilities, so you can offer live help from your website, knowledgebase or self-service support portal.
With Bomgar, you can easily move from chat support to screen sharing and remote control. After the support session, Bomgar updates the support record with the chat transcript and details from the remote support session.
Bomgar gives both you and your customer a seamless support experience.