Integrated Remote Support and Secure Chat for ISILOG
Support and IT organizations using ISILOG can integrate with Bomgar so that a technician can see what the user can see, and take control of his computer in order to solve the problem. The visualization of the remote screen reduces onsite visits, avoids telephone assistance and help technicians react more efficiently and solve more incidents from the first call as demands rise.
Start a Bomgar remote control session directly via a button on your profile incident in IWS.
Record all information about your sessions automatically on the ticket: technical characteristics of the devices, exchange messages, video response.
Do these data extractions and build your reporting from IWS to evaluate the performance of your teams.