Freshservice Integration with Bomgar

Support and IT organizations using Freshservice can integrate Bomgar to improve service levels, centralize support processes and strengthen compliance. Bomgar enables Freshservice technicians and customers to launch a secure remote support session directly from the Freshservice incident management module or self-service portal.

This integration increases the effectiveness of your technicians by placing robust remote support, secure chat and incident based mobile device support at their fingertips. Bomgar’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.

Launch Remote Support from Freshservice

Integration Capabilities

"There’s nothing more frustrating to a service analyst than being unable to understand and reconstruct the user’s problem. We're thrilled to be working with Bomgar to eliminate this inconvenience and making IT support a better experience for both the parties involved. Analysts can take control of systems to make changes themselves, no longer requiring customers to follow a series of complicated instructions to fix issues."

SHIHAB MUHAMMED, DIRECTOR, PRODUCT MANAGEMENT FOR FRESHSERVICE HTTP://BMGR.CO/X-FRESHSERVICE-PR