Support and IT organizations using EasyVista can integrate Bomgar to improve service levels, centralize support processes and strengthen compliance. Bomgar enables EasyVista service desk technicians and customers to launch a secure remote support session directly from any module in EasyVista or the self-service portal.
This integration increases the effectiveness of your technicians by placing robust remote support, secure chat and incident based mobile device support at their fingertips. Bomgar’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.
Launch Remote Support from EasyVista
Update the Record with Chat and Feedback
Bomgar makes it easy to collect customer feedback. A branded support portal makes it easy for customers to request help offer feedback on support. After each remote support session, you can display a survey to customers.
In addition to gathering customer feedback, Bomgar also records a chat transcript and appends it to the incendent details, along with a record of all other actions taken during the support session.
New EasyVista Support Capabilities
Technician-initiated remote support session launched directly from the EasyVista action form
Single-click, end-user initiated chat/remote support session via the EasyVista support portal
Incoming Bomgar support requests are automatically routed to the least busy technician
Easy technician access to the associated incident record
Automatic updates of EasyVista incident records with details from each Bomgar remote support session
Bomgar post-session survey results automatically included in updated incident details
Advanced logging and recording capabilities for a complete record of the support transaction