Support and IT organizations using CA Service Desk Manager can integrate Bomgar to improve service levels, centralize support processes and strengthen compliance. Bomgar enables CA Service Desk Manager technicians and customers to launch a secure remote support session directly from the CA incident management module or self-service portal.
This integration increases the effectiveness of your technicians by placing robust remote support, secure chat and incident based mobile device support at their fingertips. Bomgar’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.
Technician-initiated remote support session launched directly from the CA Service Desk Manager incident management form
Single-click, end-user initiated chat/remote support session via the CA Service Desk Manager support portal
Incoming Bomgar support requests are automatically routed to the least busy technician
Automatic updates of CA incident records with details from each Bomgar remote support session
Bomgar post-session survey results automatically included in updated incident details
Advanced logging and recording capabilities for a complete record of the support transaction