When you share your screen with your customer during a support session, your customer will be able to see either your entire desktop or only those applications you have chosen to present. Showing or hiding new applications is easy. You can continue chatting with your customer throughout.
Share Control of Your Mouse and Keyboard
You can also choose to share mouse and keyboard control with your remote customer. Giving the end user remote control of your desktop is a great way to have her demonstrate understanding of the training material. You always retain overriding control or your computer.