Features Related to Screen Sharing and Remote Control

Annotations
Draw on the remote desktop during remote support sessions or presentations. Annotations work in view-only mode, even when remote control is not enabled.

Application Sharing
Improve security by limiting screen sharing to specific applications. Both customers and support technicians can control which applications are shared.

Collaborative Browser Sharing
Allow website visitors to request help by sharing their browser, and only their browser, during a chat support session.

Command Shell
Access the command line for network troubleshooting, system diagnostics, or network device support. Command line sessions can be recorded for security.

File Transfer
Transfer files between remote computers, tablets or smartphones during remote support sessions. Define permissions for relevant files and directories.

InSight
Perform remote support on anything your customer can see, including hardware and peripherals, by sharing the remote camera on Android and iOS devices.

Mobile Representative Console
Use an Android device, iPad, iPhone or iPod touch to support remote desktops, servers and mobile devices. Limit use to specific Android or iOS devices.

Presentation
Present your screen to multiple attendees and do online training with the same tool you use for remote support. Enhance training with annotations and chat.

Reboot
Reboot the remote desktop without losing your connection. Reboot into safe mode with networking and request automatic logon credentials at reboot.

Screen Sharing
See your customer's screen and fully interact with the remote computer as if it were on your desk.

Show My Screen
Show a customer your entire screen or certain applications. Shift back and forth between remote support and presentation without disconnecting.

System Information
View remote system information. Kill processes; start, stop, pause, resume, and restart services; and uninstall programs on remote PCs or mobile devices.