Support remote desktops, servers, and mobile devices securely.
Manage access for privileged vendors and insiders without VPN.
Store and manage admin passwords and privileged credentials.
Download a free copy of the Bomgar Six Steps to Secure Access and learn how to secure your vendors and privileged users remote access capabilities in six steps.
Bomgar connects and protects people and technology securely with leading secure access solutions that strengthen security while increasing productivity.
When it comes to managing your help desk, every second counts. With Bomgar Remote Support, you’ll impact the metrics you care about most.
Create queues, portals, teams, and policies to standardize technical support services. Define your support channels for efficiency.
Bomgar also makes it easier to manage large teams of technicians with integrated identity management and group policies.
Improve security by limiting screen sharing to specific applications. Both customers and support technicians can control which applications are shared.
Give customers a push-button way to request remote support. Bomgar Buttons can be deployed on remote desktops or embedded in Windows applications.
Collaboration and Escalation
Engage highly skilled technicians cost effectively. With Bomgar, skilled staff can engage with critical support requests instantly and remotely.
Automatically distribute incoming support requests to the right representative, support group or vendor, reducing hold times in an automated manner.
Create custom Portals for each customer channel or product you support. Each public site contains multiple white label customer-facing elements.
Use surveys to get customer feedback on their remote support experience and collect support rep responses in an exit survey. Surveys average 20-50% response rates.