See the Screen and Control the Remote Desktop

The core of remote support is seeing and controlling the remote computer. With Bomgar Remote Support, you can see your customer's screen and fully interact with the remote desktop. Request remote control of multiple computers, view attached monitors, and use advanced screen sharing tools.

But why stop there? With Bomgar you can also provide screen sharing support of iOS devices and remote control for Android devices. You can even use InSight to see anything your customer sees.

Annotations

Draw on the remote desktop during re,.mote support sessions or presentations. Annotations work in view-only mode, even when remote control is not enabled.

Application Sharing

Improve security by limiting screen sharing to specific applications. Both customers and support technicians can control which applications are shared.

Browser Sharing

Allow website visitors to request help by sharing their browser, and only their browser, during a chat support session.

Command Shell

Access the command line for network troubleshooting, system diagnostics, or network device support. Command line sessions can be recorded for security.

File Transfer

Transfer files between remote computers, tablets or smartphones during remote support sessions. Define permissions for relevant files and directories.

InSight

Perform remote support on anything your customer can see, including hardware and peripherals, by sharing the remote camera on Android and iOS devices.

Mobile Representative Console

Use an Android device, iPad, iPhone or iPod touch to support remote desktops, servers and mobile devices. Limit use to specific Android or iOS devices.

Presentation

Present your screen to multiple attendees and do online training with the same tool you use for remote support. Enhance training with annotations and chat.

Reboot

Reboot the remote desktop without losing your connection. Reboot into safe mode with networking and request automatic logon credentials at reboot.

Screen Sharing

See your customer's screen and fully interact with the remote computer as if it were on your desk.

Show My Screen

Show a customer your entire screen or certain applications. Shift back and forth between remote support and presentation without disconnecting.

System Information

View remote system information. Kill processes; start, stop, pause, resume, and restart services; and uninstall programs on remote PCs or mobile devices.

Web Representative Console

Offer secure remote desktop support from Chrome, Firefox, IE, or any other web browser on any computer, anywhere in the world. There's no application to install, no Active X plugin, and no Flash.