Share Sessions Between Technicians, Developers, or IT Vendors
Sometimes IT administrators and help desk technicians need a little support themselves.
That’s why Bomgar includes easy options for technicians to collaborate with one another or bring in external representatives. Support managers can also offer assistance if lower-tier technicians have trouble.
Collaboration lets you effectively bring in all the necessary resources to resolve an incident. This results in higher first call resolution, lower escalation rates, and faster incident resolution times.