Record Support Sessions, Track Customer Satisfaction, & Monitor in Real-Time
In most industries, compliance regulations require the logging of remote support activity. Records should identify unique users, show which systems were connected, and delineate what actions were taken over the remote connection.
With Bomgar Remote Support, you’ll have the details you need for your next audit. Detailed reports and even video recordings give you historical insight into support activity. Plus, you can monitor sessions in real time.
Monitor support activity in real time. Track customer satisfaction. Record every remote support session. And collect a detailed audit trail of each interaction.