Help desks are under constant pressure to do more with less and Bomgar can keep up with your business. Bomgar seamlessly integrates with external directories, like LDAP, so you can manage users, groups, and permissions using existing administrative processes. Easily manage unattended access to hundreds or thousands of systems as your IT infrastructure grows, and create mass installer packages for both the Representative Console and unattended endpoints.
End users are understandably wary about allowing a remote connection to their computers or devices. Ensure your brand carries through support processes and give them confidence in their connections. Every Bomgar customer has a unique URL and customer client.
Build brand awareness and foster trust with your end users by customizing and branding your support experience. Features such as a branded portal, support invitations, custom watermark, logo upload, and end-of-session surveys give you better control of your brand perception by your end users. Upload rep photos from Active Directory to personalize the support experience.
Team & Permissions Administration
When it comes to managing your help desk, you want to optimize your help desk for success.
Implement usable security across your service desk. With granular role and permissions setting, and session policies, you can enforce least privilege and ensure technicians have just the right amount of access needed for their role. Collaboration and escalation enables skilled staff to engage with critical support requests instantly or pass support request up the chain to a higher tier of service without causing a disruption in the session.
And with identity management capabilities, you can use your existing AD or LDAP to create and manage Bomgar users. No repetitive administrative tasks necessary.
Audit & Compliance
Face compliance regulations with confidence. Automatically record all session activity, monitor activity in real time, and produce a detailed audit log for your next audit without hindering service desk processes. Also, leverage recordings for training and presentations.
Easily produce attestation reports that identify unique users, show which systems were connected, and delineate what actions were taken over the remote connection.
If your business is subject to GDPR, Bomgar can obtain and capture end user consent before a session starts.
You've already invested in solutions for your service desk or support center to more efficiently track issues and end-user requests. Your remote support software should fit seamlessly into your environment and increase your return on those investments.
Bomgar's pre-built integrations fit into your environment. Sync up with Active Directory, your ITSM tools, third-party authentication solutions, SIEM tools, or password managers to utilize features that will help you get the most out of your IT software.
And our open Bomgar API makes any custom integration possible.
Replace RDP, VNC, and Other Hard-to-Audit Remote Desktop
When it comes to empowering your IT organization, nothing beats Bomgar Remote Support.
Bomgar simplifies desktop support. End users can initiate support requests from your support portal, Windows applications, or Bomgar Buttons. You can also control of remote desktops to start support. And our patented Jump Technology is state-of-the-art for server and IT infrastructure maintenance.
IT admins will resolve issues more quickly, improving productivity and end-user satisfaction. Plus, Bomgar integrates with your ITSM, help desk, and ticketing solutions. Details about every remote session are automatically tied to the incident record.
When Bomgar Remote Support is integrated with the Vault Add-on or Bomgar Privileged Identity, users can directly inject credentials into end servers and systems with just one click. Since the user never sees the plain text credentials, they can’t compromise them, greatly increasing security. Improve productivity by allowing administrator accounts to access systems with just the click of a button- no more wasted time finding or tracking down credentials.
Security Comes Standard with Native 2FA
Implementing multi factor authentication gives you confidence in the connections your technicians and administrators are making everyday. Bomgar Verify is a TOTP native 2FA capability that can be enabled for any Bomgar user and further verifies the identity of users before a Bomgar session is launched. And it's included for every Bomgar user at no extra cost.