Draw on the remote desktop during remote support sessions or presentations. Annotations work in view-only mode, even when remote control is not enabled.
Improve security by limiting screen sharing to specific applications. Both customers and support technicians can control which applications are shared.
Access the command line for network troubleshooting, system diagnostics, or network device support. Command line sessions can be recorded for security.
Transfer files between remote computers, tablets or smartphones during remote support sessions. Define permissions for relevant files and directories.
Use an Android device, iPad, iPhone or iPod touch to support remote desktops, servers and mobile devices. Limit use to specific Android or iOS devices.
Present your screen to multiple attendees and do online training with the same tool you use for remote support. Enhance training with annotations and chat.
Reboot the remote desktop without losing your connection. Reboot into safe mode with networking and request automatic logon credentials at reboot.
See your customer's screen and fully interact with the remote computer as if it were on your desk.
Show a customer your entire screen or certain applications. Shift back and forth between remote support and presentation without disconnecting.
Offer secure remote desktop support from Chrome, Firefox, IE, or any other web browser on any computer, anywhere in the world. There's no application to install, no Active X plugin, and no Flash.
Set up multiple Bomgar Appliances in geographic clusters for regional load balancing of support. Atlas enables large support organizations to scale.
Chat with customers through a secure, customizable chat window during both support and training sessions.
Embed Bomgar remote support and screen sharing in your Android/iOS app. Once enabled, users can request remote support directly from the app.
Automatically distribute incoming support requests to the right representative, support group or vendor, reducing hold times in an automated manner.
Offer remote support in multiple languages, including English, Chinese, Dutch, French, German, Italian, Japanese, Portuguese, Spanish and Turkish.
Create custom Portals for each customer channel or product you support. Each public site contains multiple white label customer-facing elements.
Use Intel vPro Technology to power a remote pc on/off, reboot to BIOS, re-image a remote computer and access remote desktops regardless of operating system state.
Access remote desktops, laptops, POS systems, kiosks and servers, even if no one is present to give you control. Jump Clients work regardless of network location.
Give off-network support technicians remote access to systems on isolated networks. No VPNs or firewall configuration changes are required.
Access every Windows desktop and server in a remote network from one node. Jumpoint also enables other access protocols, such as RDP and SSH.
Access the remote registry editor on Windows PCs without interrupting the remote customer or requiring a screen sharing session.
Use RDP safely on remote networks by routing the protocol through Bomgar. Establish a remote desktop connection without VPN tunneling or firewall changes.
Use scripts to run patches or apps on remote desktops and servers. Select the appropriate script from a list and run it through our command line interface.
Access SSH-enabled or Telnet-enabled devices in remote networks. Modify settings via command line. And set access parameters to remote devices.
Pass local smart card or common access card (CAC) credentials to a remote computer, enabling elevated permissions during remote assistance.
Give reps with restricted permissions temporarily elevated credentials on remote computers. Sponsored access lets your help desk resolve more issues in first tier.
Standardize how 3rd party vendors access and support systems in your environment. Define security settings and audit sessions involving vendors.
Broadcast a remote assistance request to other reps. Bomgar routes the request to an expert with the skills needed to resolve the issue.
Change the permissions allowed in a remote support session based on the support portal the customer came through or even the specific endpoint being supported.
Manage and oversee active remote support sessions in real-time. If necessary, you can take over or transfer the session to another rep.
Log and report on every remote support session and chat interaction. Reports tell who was in control and who performed which actions during support sessions.
Record videos of each support, command line, or training session. Recordings form a detailed audit trail and providing material for session analysis and training.