The Bomgar Box

Appliance-based remote support software is more secure than software-as-a-service or point-to-point remote control tools.

The Remote Support Appliance

Bomgar Remote Support Appliance
Bomgar Remote Support Appliance

With the Bomgar Box you’ll keep sensitive data behind your own firewall, under the security measures you already have in place. Every support session generates a detailed audit trail. And you’ll eliminate the risk of passing data through a third party. Plus, you’ll eliminate the monthly fees of software-as-a-service, lowering your total cost over time.

Appliance-Based Security. No Monthly Fees.


Bomgar’s approach to remote support is an ownership model. Customers buy Bomgar once, then get support and upgrades for a 20% yearly maintenance fee. Compared to the ongoing monthly fees required by Software as a Service solutions, Bomgar’s ownership model costs significantly less.

Also, most customers feel more comfortable securing and integrating an appliance they own, sitting behind their firewall than a system owned by a vendor, hosted in yet another unknown party's datacenter.

Total Cost of Remote Support: Bomgar vs. SaaS
Total Cost of Remote Support: Appliance vs. SaaS

Bomgar vs. SaaS

This graph compares the total cost of Bomgar (hardware, software, maintenance) to the top three software-as-a-service competitors over seven years.

The graph assumes a 50% concurrency for Bomgar licenses - 5 Bomgar licenses for 10 technicians - and named seats for competitors. All pricing based on list price as of January 2013.

How It Works

How Does the Bomgar Appliance Work?

Firewalls are designed to block incoming traffic. That is why traditional remote access tools (RDP, VNC, pcAnywhere, Dameware and others) require firewall configuration changes in order to work over the internet. Bomgar does not require changes to your firewall because both the customer and the support rep connect to the appliance through outbound connections.

With Bomgar, your support reps can connect to and support remote desktops, servers, laptops and network devices. Support reps can see the screen, control the mouse and work as if physically in front of the remote desktop, speeding time to resolution. Bomgar can even let you gain remote control of computers not connected to the internet.

Support reps can use Bomgar to support remote iPad, iPhone, Android, BlackBerry and Windows Mobile devices. And Bomgar lets technicians control remote desktops from their iPad, iPhone or Android tablet.

Bomgar logs and records every session, passing no data through a 3rd party. All session data is guarded by SSL encryption. And Bomgar resides in your network, under the security measures you already have in place. After most support sessions Bomgar uninstalls, leaving no footprint on the remote desktop.

Compare Appliances

Choose Your Remote Support Appliance

Bomgar offers deployments ranging from a single appliance for SMBs to a load-balanced multi-appliance architecture capable of supporting global teams of up to 10,000 reps. Whether you’re a small business, a global Fortune 500 company or a government agency with FIPS requirements, you can streamline support with a robust and unrivaled feature set. Please, speak with a Bomgar representative about which appliance is best for your organization.

Virtual Appliance B400 B300 B200
Capacity Defined by Virtual Infrastructure Up to 1200 concurrent technicians Up to 300 concurrent technicians Up to 20 concurrent technicians
  • Defined by Virtual Infrastructure
  • Failover capable
  • Dual processors
  • Dual power supplies
  • RAID 6 – Eight physical drives configured into two logical RAID drives, supports the loss of up to three drives without losing data
  • Hard drive failure notification
  • Failover capable
  • Single processor
  • Dual power supplies
  • RAID 6 – four hard drives
  • Hard drive failure notification
  • Failover capable
  • Single processor
  • Single power supply
  • Failover capable
Authentication LDAP, RADIUS, Kerberos
  • API and SDK for Custom Integrations
  • Database integration and API Extraction Tool
  • Syslog Server Integration
  • Microsoft SQL Server
Jump Clients ~10,000 Active Jump Clients [Depends on Virtual Infrastructure] Up to 10,000 Active Jump Clients Up to 5,000 Active Jump Clients Up to 1,000 Active Jump Clients
  • VMWare vCenter 5.0+
  • Microsoft Hyper-V 2012 R2
  • 1U rack-mountable server 1.7 x 17.2 x 23.5 in., 43 lbs.
  • Compatible with Atlas Deployments
  • 1U rack-mountable server 1.7 x 17.0 x 25.6 in., 43 lbs.
  • Compatible with Atlas Deployments
  • FIPS 140-2 version available
  • 1U rack-mountable server 1.7 x 16.7 x 14 in., 17.5 lbs.
  • FIPS 140-2 version available

FIPS 140-2 Level 2 Certified Appliances Available

Bomgar is the only remote support provider to offer a solution that's been fully FIPS (Federal Information Processing Standards Publications) 140-2 Level 2 certified for both software and hardware elements. If your organization requires a FIPS certified solution, please speak to a Bomgar representative.


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